Scout Review

Products & Services

Scout offers multiple home security packages to choose from, including customization and two monitoring services. The Scout Packs caters to any size home and budget while including options for customers who want the essentials in home security or those looking for extra protection. Customers can receive fire and flooding prevention in specific packages, and you can add these and many other accessories to a custom package. All home security packages with Scout begin with the Scout Hub that wirelessly controls your entire security system and includes many types of sensors to monitor your entire home. The Scout Hub also comes in two different colors for customers to choose from, Arctic and Midnight. Monitoring plans can start with the Always On self-monitoring plan, or the recommended Always On+ plan that offers 24/7 professional monitoring. Any type of customer should be able to find a package and plan with Scout that suits their unique home security needs.

Packages

Scout Small Pack

The basic package that Scout offers is the Scout Small Pack, which includes the essentials for your home security system. You get everything you need to protect your home from intruders, such as the Scout Hub, door panel, motion sensor, two access sensors, two key fobs, and a yard sign. The Basic Package will cover multiple entryways in your home, so any sized home can benefit from this package.

Features:

• Scout Hub
• Door Panel
• Motion Sensor
• Two Access Sensors
• Two Key Fobs
• Yard Sign

Scout Large Pack

The Scout Large Pack is an excellent option for larger homes as it includes all of the essentials from the Scout Small Pack, plus additional sensors for extra home security. Customers receive two motion sensors and five access sensors with the Scout Large Pack, so large homes with several entryways can be fully protected.

Features:

• Scout Hub
• Door Panel
• Two Motion Sensors
• Five Access Sensors
• Two Key Fobs
• Yard Sign

Scout Elements Pack

The Scout Elements Pack offers home security for any size home, plus additional safety features. This protects you from intruders with the essential equipment for Scout home security, with a smoke alarm and water sensor added to your package. These additional products are an excellent upgrade for customers looking for home security, fire safety, and flood prevention.

Features:

• Scout Hub
• Door Panel
• Motion Sensor
• Four Access Sensors
• Two Key Fobs
• Yard Sign
• Smoke Alarm
• Water Sensor

Scout Architect Pack

The premium package option with Scout is the Scout Architect Pack. This package offers home security with advanced technology for extra protection in your home. With the additional Smart Lock and Glass Break sensor, it allows you to keep your home secure from anywhere while protecting windows and patio doors. You get enough sensors to cover your entire home, providing the most reliable home security option.

Features:

• Scout Hub
• Door Panel
• Motion Sensor
• Four Access Sensors
• Two Key Fobs
• Yard Sign
• Smart Lock
• Glass Break

Custom System

Scout offers customers the ability to create their own unique home security system, so customers get exactly what they need to protect their home. Your system starts with the Scout Hub, which is the main component of the security system, and this plugs into your router and works wirelessly with all sensors. Customers can then choose the type and quantity of sensors, including door panels, access, and motion. You can add additional products to a custom system like the indoor camera, Scout Video Doorbell, keypad, smoke alarm, water sensor, glass break sensor, door lock, yard sign, panic button, remote control, siren, window sticker, key fob, and RFID sticker.

Products:

• Scout Hub
  • The brain of Scout’s home security system that connects wirelessly to other products
• Door Panel
  • The brain of Scout’s home security system that connects wirelessly to other products
• Motion Sensor
  • Monitors an entire room to detect motion up to 25 feet with a 90-degree field of view
• Access Sensor
  • Detects the opening and closing of doors, windows, cabinets, safes, and other areas
• Scout Indoor Camera
  • Allows you to view a live feed and record, with 1080p HD video, motion detection, night vision, cloud storage, and sound detection
• Scout Video Doorbell
  • Allows you to answer your door from anywhere, detect visitors, and watch over your home with HD video
• Keypad
  • Accesses your home with custom access codes and control codes scheduled through the app
• Water Sensor
  • Notifies of any dangerous water levels to prevent flooding
• Door Lock
  • Eliminates keys by locking and unlocking doors with the keypad or app, and sends event notifications
• Smoke Alarm
  • Continually monitors the home for any presence of smoke and includes a loud siren
• Glass Break Sensor
  • Detects breaking glass and activity of windows and glass doors, while securing a 25-foot range
• Refurbished Products
  • Scout offers refurbished products at a discount while supplies last
• Accessories
  • Additional accessories include the Scout yard sign, panic button, remote control that secures your home from a 300-foot range, 95 dB siren, window stickers, key fob that arms and disarms door panels, and RFID stickers to allow control from the key fob

Services

Always On+

The Always On+ monitoring plan is Scout’s most secure plan. This plan includes added monitoring features so that customers can feel extra safe in case of an emergency.

Features:

• 24/7 Professional Monitoring
• Police and Fire Dispatch
• 4G LTE cellular and battery backup
• Scout App for iOS and Android
• Email Notifications
• Push notifications on mobile devices
• SMS and Phone call alerts
• No annual contract
• Free cloud storage for first camera or doorbell

Always On

The Always On plan with Scout offers basic self-monitoring features for customers who may be on a budget or are just looking for the essentials. This plan doesn’t include the free cloud storage and added monitoring features that the Always On+ plan provides.

Features:

• Self Monitoring
• 4G LTE cellular and battery backup
• Scout App for iOS and Android
• Email Notifications
• Push notifications on mobile devices
• SMS and Phone call alerts
• No annual contract
• $2.99 per month cloud storage for each camera

---

Cost

Scout’s home security packages and services don’t include any contracts or hidden fees. While equipment can add up if you’re adding on a lot of additional products, Scout’s equipment can be affordable for many customers since customization allows for spending on only what you need. Customers also have two options for monitoring plans so that they can select what fits in their budget. While some other providers may have less expensive packages, Scout remains competitive with costs by providing customers with the flexibility of choosing the products and services that fit your needs.

Package or Plan Name	Cost
Scout Small Pack	$229
Scout Large Pack	$319
Scout Elements Pack	$349
Scout Architect Pack	$549
Custom Pack	$120
Always On Monitoring Plan	$9.99 per month
Always On+ Monitoring Plan	$19.99 per month

Savings Opportunities

Customers who select to pay for their monitoring plans annually rather than monthly automatically save 10% in monitoring costs. Customers also have financing options with Affirm and 10% off for first-time customers who sign up to Scout’s email list.

---

Customer Support and Reviews

Scout is defining its customer service as a new company, and so far, customers agree that Scout offers easy to use products and transparency. The company is upfront about costs, and customers appreciate this and the ability to easily create a home security package that works for their specific needs. Reviews also shared that the fact the system offers versatility is a huge perk, and the equipment was easy to install. Some customers were disappointed in the lack of Windows software capability.

---

Company Background

Scout is a home security company based out of Chicago, IL, and the company started with the mission to create affordable modern home security systems. In 2013, Scout began with the help of a crowdfunding campaign that exceeded expectations and goals. The company is proud to offer customizable home security systems that are smart, simple, and affordable. Scout continues to strive to be a massive competitor in the home security market with a thoughtful and curated experience.

---

The Bottom Line

Scout home security systems are great options for any type of customer by offering customization and affordability. With upfront pricing and numerous package options, customers receive transparency and the ability to find a security system that fits their specific needs. Scouts modern equipment, ease-of-use, and cost-effectiveness are helping the company become an established competitor in the home security industry.