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OVERALL RATING:
4.5/5
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Products & Services:
4.5/5
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Cost:
3.5/5
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Ease of Use:
4/5
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Customer Support & Reviews:
5/5
Our Review
For trusted quality identity theft protection, LifeLock offers competitive packages and services to protect all customers. Customers can find basic or premium plans that prevent fraud, detect theft and security breaches, and reimbursement after a theft. LifeLock pay has a high price tag, but customers find assurance and top-notch protection.
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Products & Services
4.5/5
LifeLock identity theft offers multiple packages and services to keep customers protected from theft. The company’s Million Dollar Protection Package covers you for personal expenses incurred due to identity theft, reimburses stolen funds, and provides lawyers and experts to help resolve an identity theft case. By teaming up with Norton, LifeLock provides quality security products and services that extend to software security. The extent of a customer’s protection and amount of coverage is based on the package that a customer chooses: LifeLock Standard, Norton 360 with LifeLock Select, Norton 360 with LifeLock Advantage, and Norton 360 with LifeLock Ultimate Plus. These packages vary in the reimbursement amount for any costs from identity theft and several other features that prevent theft and monitor access to your identity. Customers can easily find a package that works for their budget and identity theft protection plan.
Packages
LifeLock Standard
The basic identity theft protection with LifeLock is the LifeLock Standard package. LifeLock Standard is an excellent plan for customers who have a social security number and basic assets that they want to protect. This package includes up to $25,000 stolen funds reimbursement, up to $25,000 personal expense compensation, and up to $1 million coverage for lawyers and other experts. Customers will also gain a U.S.-based restoration team, SSN and credit alerts, stolen wallet protection, USPS address change verification, dark web monitoring, LifeLock Privacy Monitor, ID verification monitoring, data breach notifications, and credit monitoring.
Features:
- Up to $25,000 stolen funds reimbursement
- Up to $25,000 personal expense compensation
- Up to $1 million coverage for lawyers and experts
- U.S.-based restoration team
- SSN and credit alerts
- Stolen wallet protection
- USPS address change verification
- Dark web monitoring
- LifeLock Privacy Monitor
- ID verification monitoring
- Data breach notifications
- Credit monitoring
Norton 360 with LifeLock Select
Customers looking for added identity theft protection and security with multiple devices will find benefits with Norton’s 360 with LifeLock Select package. This package includes social security number protection, credit alerts, security for up to five devices, and VPN security for up to 5 devices. Identity theft protection benefits with this Select package includes the same Million Dollar Protection Package that the LifeLock Standard package has, plus 24/7 live member support and identity and social security number alerts. If you have more than one device you need to protect from identity theft, the Norton 360 with LifeLock Select package is a great basic plan.
Features:
- Security for up to five devices
- VPN for up to five devices
- Up to $25,000 stolen funds reimbursement
- Up to $25,000 personal expense compensation
- Up to $1 million coverage for lawyers and experts
- U.S.-based identity restoration specialists
- 24/7 live member support
- SSN, identity, and credit alerts
- Stolen wallet protection
- USPS address change verification
- Dark web monitoring
- LifeLock Privacy Monitor
- ID verification monitoring
- Data breach notifications
- Credit monitoring
Norton 360 with LifeLock Advantage
Lifelock’s Norton 360 with Lifelock Advantage package is the ideal plan for customers who want the Million Dollar Protection Package with higher dollar amounts in reimbursement and compensation. This package protects your back account and credit card while securing up to 10 devices and including VPN. Customers get alerted of any suspicious activity in their credit, checking, and savings accounts. You’ll also be informed of any crimes committed in your name with fictitious identity monitoring, plus you receive annual credit reports and scores.
Features:
- Security for up to 10 devices
- VPN for up to 10 devices
- Up to $100,000 stolen funds reimbursement
- Up to $100,000 personal expense compensation
- Up to $1 million coverage for lawyers and experts
- U.S.-based identity restoration specialists
- 24/7 live member support
- SSN, identity, and credit alerts
- Stolen wallet protection
- USPS address change verification
- Dark web monitoring
- LifeLock Privacy Monitor
- ID verification monitoring
- Data breach notifications
- Credit monitoring
- Credit, Checking, and Savings account activity alerts
- Alerts on crimes committed in your name
- Fictitious identity monitoring
- Annual credit report and credit score
Norton 360 with LifeLock Ultimate Plus
For complete identity theft protection with LifeLock, the Norton 360 with LifeLock Ultimate Plus package is all-inclusive. It gets you the maximum benefits with the Million Dollar Protection Package and many added features that aren’t included in the Advantage plan. It includes 401 (k) and investment activity alerts, security for unlimited devices, and VPN for unlimited devices. Customers also receive additional features such as home title monitoring, monthly credit score tracking, checking and savings account application alerts, bank account takeover alerts, file-sharing network searches, and sex offender registry reports.
Features:
- Security for unlimited devices
- VPN for unlimited devices
- Up to $1 million stolen funds reimbursement
- Up to $1 million personal expense compensation
- Up to $1 million coverage for lawyers and experts
- U.S.-based identity restoration specialists
- 24/7 live member support
- SSN, identity, and credit alerts
- Stolen wallet protection
- USPS address change verification
- Dark web monitoring
- LifeLock Privacy Monitor
- ID verification monitoring
- Data breach notifications
- Credit monitoring
- Credit, Checking, and Savings account activity alerts
- Alerts on crimes committed in your name
- Fictitious identity monitoring
- Annual credit report and credit score
- 401 (k) investment activity alerts
- Home title monitoring
- Monthly credit score tracking
- Checking and savings account application alerts
- Bank account takeover alerts
- File sharing network searches
- Sex offender registry reports
Services
Block Cyberthreats
LifeLock uses NortonLifeLock technology to block over 7 million identity threats on average per day. It also blocks your information on public Wi-Fi by using secure VPN’s. The award-winning Norton antivirus software is also a protection service that LifeLock utilizes for advanced cybersecurity.
Detect & Alert
The Detect & Alert service with LifeLock monitors for threats to customers’ identities. When any sign of identity theft is detected, LifeLock alerts you of potential threats by phone, text, email, or the mobile app.
Restore and Reimburse
If identity theft issues occur, LifeLock has Restoration Agents who work to resolve the problem. This includes reimbursement of any funds that are stolen because of identity theft, up to the limit of your plan.
Pros
- Multiple packages for customer’s to choose from, all including Million Dollar Protection.
Cons
- No custom packages.
Cost
4.5/5
LifeLock is affordable for customers looking for basic protection of identity theft. However, the premium package costs rank higher compared to competitors. The company may be on the pricier side as they offer additional help to customers with 24/7 live customer support and restoration specialists. The company also includes Norton Antivirus security for multiple devices, a feature that other identity theft protection companies don’t cover.
Costs for identity theft packages through LifeLock start at $9.99 per month if you choose the annual membership and $11.99 per month after the first year. The yearly plans save about 20% of the base price. However, monthly plans can give you the freedom to tests the service out before committing to a year-long plan.
| Package Name | Monthly Cost for First Year | Cost After First Year |
|---|---|---|
| LifeLock Standard | $9.99 | $11.99 |
| Norton 360 with LifeLock Select | $9.99 | $14.99 |
| Norton 360 with LifeLock Advantage | $19.99 | $24.99 |
| Norton 360 with LifeLock Ultimate Plus | $29.99 | $34.99 |
Savings Opportunities
Customers with LifeLock save 20% on annual plans compared to month-to-month subscriptions. With the cheaper first-year costs, customers still don’t have to worry about paying the normal price after the year-long period if they choose not to. The company also offers promotions that include discounts if you sign up for their email subscription.
Pros
- 20% savings for annual plans
Cons
- Costly compared to other identity theft companies
Customer Support and Reviews
3.5/5
LifeLock is an industry leader in the identity theft protection world for a reason. Customers agree that the company is ideal for offering a variety of plans, recovery for losses due to identity theft, and is a trusted brand. Due to the already existing positive reputation, new customers are eager to try LifeLock and remain satisfied with their consistent alerts and quality tracking. The customer service team also has rave reviews for helpfulness when any issues arise. Some Consumer Affairs customers experienced frustration when adapting the app and software to their specific devices, and high costs were a concern for some. Overall, LifeLock is backed by loyal customers who trust the reputable brand.
I feel secure that my funds are safe. It’s a pleasure knowing that people really care about me when I have any issues no matter how big or small. It’s a great feeling to a part of your team, keep up the good work, thanks Lifelock.
I had applied for a credit card online and just a few minutes later LifeLock called saying an inquiry had appeared with my name. It was an alert–not a solicitation. They followed up with an email as well to check it out with me. I appreciate the quick response. LifeLock is Alert! Thanks.
Pros
- Trusted established brand
Cons
- High costs and software compatibility may deter customers
Company Background
LifeLock began in Arizona in 2005 and has remained one of the top US identity theft protection companies. The company has consistently monitored personal information, identity theft, and credit scores, while recently adding Norton 360 to its service line. While combining Norton’s antivirus and cybersecurity, the company provides competitive and trustworthy services to customers. The company continues its dedication to securing devices, identities, online privacy, and family needs for around 50 million consumers.
Pros
- Established brand for 15 years
Cons
- The company has been acquired by Symantec, causing some changes in policies and services
The Bottom Line
LifeLock remains a trusted brand and fierce competitor in the identity theft protection industry. The company is dedicated to advanced security in the digital world and offers multiple packages to fit any customer’s needs. Customers will get their money’s worth with a LifeLock identity theft protection plan.
Disclaimer
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.