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OVERALL RATING:
4.5/5
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Products & Services:
4/5
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Cost:
5/5
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Ease of Use:
4.5/5
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Customer Support & Reviews:
5/5
Our Review
Cove is new on the home security scene, but customers recommend the company based on easy to use DIY products and a customer service team that goes above and beyond. Their 60-day money-back guarantee offers peace of mind, and a lifetime warranty protects you even further. You can create custom, affordable home security systems with Cove, and the company won’t lock you into any contracts. Cove is the right choice if you’re looking for ease of installation, 24/7 quality monitoring, and customizable options.
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Products & Services
4/5
Cove is known for its DIY smart home security systems. Customers can create a custom security package that includes several high-tech products and features, all with professional monitoring. Cove provides 24/7 nationwide professional monitoring that includes text and phone alerts and real-time notifications on your home control panel. The Cove LiveAssist offers live emergency help through your touch alarm panel, and Cove InstaText provides notifications via text as soon as there’s any sign of an emergency. Cove’s Triple Touch monitoring minimizes false alarms and has ten times faster response times compared to competitors. The custom security packages are configured for customers before they ship, and are easy for customers to install on their own quickly. The package also includes a 60-day risk-free trial. Cove’s security equipment consists of a touch alarm panel, sensors, detectors, medical alerts, cameras, and more. Customers looking for a home security system that fits their specific needs and provides full coverage will find security and flexibility with Cove.
Custom Security Packages
Cove specializes in DIY home security so that customers can get the specific protection for their home size and personal features. The Cove Touch Panel comes with every system and operates with sensors, detectors, remotes, medical buttons, and cameras. Sensors offer protection for your doors and windows, while motion detectors and glass break detectors monitor motion and sounds throughout your home. Customers can also add smoke, carbon monoxide, and flood sensors in their package for extra safety features. All packages also come with a yard sign and three window stickers. Cove Basic and Cove Plus are the two options for contract-free 24/7 professional monitoring with Cove. Cove Plus is recommended for customers who want an added warranty, smartphone control, Alexa and Google Home Voice control, equipment rewards, and a lifetime monitoring rate-lock guarantee.
Features:
- Touch screen panel
- State of the art home security equipment
- 24/7 professional monitoring with Cove Basic or Cove Plus
- Yard signs and three window stickers
Products:
- Cove Touch Alarm Panel
- The brain of your Cove security system with a 7” touchscreen, dispatch, protection tampering, and two-way communication
- Door Sensor
- Protects doors and entryways
- Motion Detector
- Detects motion throughout a single room and is pet friendly
- Key Remote
- Portable remote to arm or disarm the security system even from a distance
- Window Sensor
- Protects ground floor windows
- Glass Break Detector
- Detects the sound of breaking glass
- Smoke Detector
- Detects fires and also temperatures that drop below freezing
- Flood Sensor
- Detects leaks to prevent flooding
- CO Detector
- Detects carbon monoxide levels
- Medical Button
- Notifies medical, fire, or police of an emergency
- YI Indoor Camera
- HD camera with motion and sound detection that records and offers live footage
Services
Cove InstaText
Customers receive immediate notifications and responses to emergencies and alarms via text with Cove’s InstaText service. InstaText includes communication and alerts up to 10 times faster than other providers, 24/7 professional monitoring, easy setup, group chat, event-based mobile alerts from an award-winning monitoring station.
Cove LiveAssist
Cove offers a two-way communication channel between the customer and company with their Cove LiveAssist service. Real-time and on-demand emergency response is available 24/7 through the Cove Touch Alarm Panel that comes with your security system.
Professional Monitoring
Cove offers professional monitoring 24/7 to help in any emergency. Customers receive real-time responses to smoke, fire, carbon monoxide, and intruders with the help of Cove’s six monitoring centers with agents able to assist in more ways than one. Cove offers a three-factor communication strategy called Triple-Touch Alarm Response that provides contact in an emergency via the alarm panel, text, and direct phone call. Customers have the option of choosing Cove Basic for $14.99 per month or Cove Plus for $24.99 per month, and both include all of the above and hourly automated system checks with a 24-hour battery backup.
| Cove Basic | Cove Plus |
|---|---|
| One Year Warranty | Lifetime Warranty |
| Smartphone Control | |
| Alexa and Google Home Voice Control | |
| $5/Month Equipment Reward | |
| Lifetime Monitoring Rate-Lock Guarantee |
Pros
- Multiple ways to receive alerts and communicate with Cove’s monitoring center.
Cons
- Outdoor cameras not listed.
Cost
5/5
Cove’s home security systems are overall affordable and customizable to fit your budget. With no contract required and a 60-day money-back guarantee, you don’t have to stress about being tied down to a service and can receive a full refund if you’re not satisfied. Monitoring contract options are month-to-month either with Basic at $14.99 per month or Plus at $24.99 per month, which is cheap compared to other providers. With equipment costs, customers are totally in control with fully customizable packages. The essential Cove Touch Alarm Panel starts at $184, while other features start at $15 each. Cove’s InstaText and LiveAssist features come with both monitoring packages, and there are no other additional surprise fees that we could find. Cove is transparent with costs on its website, and you can try building a custom package before having to commit right away. Customers can indeed find a bargain with Cove as the company’s costs are highly competitive.
| Product Or Service | Cost |
|---|---|
| Cove Touch Alarm Panel | $184 |
| Door Sensor | $15 each |
| Window Sensor | $15 each |
| Motion Detector | $30 each |
| Glass Break Detector | $35 each |
| Smoke Heat Freeze Detector | $30 each |
| Carbon Monoxide Detector | $50 each |
| Flood Sensor | $20 each |
| Security Key Remote | $25 each |
| Panic/Medical Button | $20 each |
| YI Indoor Camera | $59 each |
| Yard Sign and Window Stickers | Free |
| Cove Basic Monitoring | 50 cents per day/$14.99 per month |
| Cove Plus Monitoring | 83 cents per day/$24.99 per month |
Savings Opportunities
Cove offers seasonal discounts on products that can save you almost 50% on the costs of equipment. Customers can experiment with building a customizable home security package on Cove’s website for free, and the company also offers a 60-day money-back guarantee. A lifetime warranty is also available, which will ultimately cut down on equipment costs. Cove also offers exclusive pricing for military personnel, first responders, nurses, and teachers.
Pros
- 60- day money-back guarantee.
Cons
- It may be challenging to find out when sales occur if you’re not subscribed to Cove’s email list.
Customer Support and Reviews
5/5
Customers of Cove agree that their home security systems are easy to install, affordable, and backed by a passionate customer service team. When customers need help from the company, customers have expressed that Cove’s customer support offers friendly and knowledgable assistance. Customer reviews on Consumer Affairs had multiple stories from customers who shared that the customer service agents they spoke to were willing to go the extra mile to resolve issues. This is evident in Cove’s ability to respond to every customer review listed on Consumer Affairs’ website. Reviews also expressed that employees of the company seem to back their product and offer step-by-step setup assistance. The negative reviews of the company mainly revolved around inefficiency and technical issues with the Cove Security App. Once the company makes some tweaks to the app, the customer experience should be seamless overall.
Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.
The overall experience with Cove has been great. I can’t compare them to others, as this is my first home alarm company I’ve used, but they’ve never given me a reason to seek another company. Great customer service, great security performance… I know it works because the various alarms have been triggered and it was always accurate. I’ve recommended several people to use this and continue to do so.
Pros
- Customer Support team that goes above and beyond.
Cons
- Technical issues with the Cove Security App.
Company Background
Cove only started in 2018 and has quickly developed itself as a world-class competitor in the home security world. The company was built on the desire to offer customers security, safety, and peace of mind. They design high-tech equipment that’s easy to install and low-cost and pride themselves on not needing aggressive salespeople to help sell or set up equipment. Cove also doesn’t require contracts and offers a lifetime warranty, providing more transparency and trustworthy products. By cutting out distributors, dealers, salespeople, and technicians, Cove can offer DIY custom home security packages at a lower cost.
Pros
- Cove cuts out the middlemen to be able to offer an affordable and efficient product.
Cons
- New to the market.
The Bottom Line
Cove is an excellent choice for customers looking for a DIY home security system that won’t break the bank. The company creates a SmartHome that protects you from intruders, environmental hazards, and medical emergencies. Backed by a 24/7 professional monitoring service and a top-rated customer service team, customers feel safe and valued with Cove. With fully customizable systems, you can make sure that your Cove security system fits your home and budget.
Disclaimer
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.