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OVERALL RATING:
3.5/5
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Products & Services:
4/5
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Cost:
3/5
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Ease of Use:
5/5
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Customer Support & Reviews:
3.5/5
Our Review
Alder offers customizable home security options to fit any customer’s needs. The easy-install home security systems are backed by one of the highest emergency response rates in the home security industry. Sales are made in person or over the phone, so Alder always includes a human touch with every customer. While the company may be known for some aggressive sales tactics, customers find assurance with Alder’s simple and effective home security systems and products.
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Products & Services
4/5
Custom Security Packages
Alder’s home security package is fully customizable so that every customer gets the specific services they need. Packages begin with a touchscreen panel that connects to the Alder app so that you can monitor your home’s security virtually anywhere. Other products included in packages are fire detectors, ket remotes, cameras, medical buttons, and sensors. You can get different types of sensors that cover doors, windows, motion, and floods. The package comes with 24/7 monitoring and a yard sign.
Products & Features:
- Touchscreen Panel
- Fire Detector
- Key Remote
- Outdoor/Indoor Cameras
- Medical Button
- Door/Window Sensors
- Motion Sensor
- Flood Sensor
- Mobile App
Services
Home Security
Alder’s home security services are customized to cater to every customer so that you can get full protection in any size home or apartment. The touchscreen panel and app work together so you can conveniently monitor your home from anywhere, and you can get the amount and types of sensors you need to protect your home thoroughly. The process is simple and minimal, and you can have home security up and running quickly.
Features:
- Touchscreen Panel
- Alder App
- Camera
- Key Remote
- Sensors
- 24/7 monitoring
Fire
Alder offers smoke detectors that also double as carbon monoxide sensors. You can add this to your home security package or get the product alone and rest assured with a two-in-one safety feature.
Features:
- Two-in-one fire and carbon monoxide detector
- Alder App
- 24/7 monitoring
Medical
The Medical Alert System offered by Alder provides security and safety in your home with medical assistance at the click of a button. You can wear the medical alert pendant around your neck, and it offers a seven-second response and 24/7 US-based support. Technicians also educate customers on how to use the pendant so that you’re fully prepared for an emergency.
Features:
- Medical alert pendant
- Medical button
- Alder App
- 24/7 monitoring
Cameras
Alder offers both indoor and outdoor cameras. These cameras are wireless, have 2-way audio, night vision, are weatherproof, include cloud storage, have a wide field of view, advanced motion detection, and provide real-time alerts. The company also offers the Arlo doorbell system with a camera, two-way voice, and motion activation. All cameras sync to your phone so that you can monitor them from any place at any time.
Features and Products:
- Indoor and outdoor HD cameras
- Doorbell cameras
- HD resolution
- Motion detection
- Two-way audio
- Night vision
- Real-time alerts
- Weatherproof
- Alder App
- 24/7 monitoring
Life Security
Life security options through Alder cover multiple hazards in your home. With life security, you are protected from break-ins, fires, carbon monoxide, floods and freezing. It also offers life-saving medical emergency help.
Features:
- Home security
- Fire and carbon monoxide detection
- Water sensors
- Temperature sensors
- Medical button
- Alder App
- 24/7 monitoring
24/7 Professional Monitoring
Alder prides itself on 24/7 professional monitoring. The company utilizes US-based emergency professionals who are on standby for whenever you need help. They offer immediate support with a seven-second or less response time.
Features:
- Emergency monitoring available 24/7
- Less than seven-second response rate
Pros
- Quick response rate with 24/7 monitoring
Cons
- You can’t order packages and products online
Cost
3/5
Home security packages with Alder start at $39.99 per month, and the activation fee starts at $49. Contracts last 36-60 months, so the average cost per year is a little over $500. The starting costs don’t account for additional products, so you can expect higher fees if you’re looking to add fire safety, medical, more cameras, and more sensors. With monthly payments rather than equipment upfront, Alder can be more costly overall while you’re tied down to a contract for three to five years.
With Alder, you get flexible billing dates, so you can choose a time of the month to be billed that works best for your budget and cash-flow. The rate is also pro-rated for the first month, so you don’t have to worry about paying for the time that you didn’t use the services. Alder doesn’t list prices of services and products online, so you have to speak to an agent before understanding the ultimate cost of getting an Alder home security system.
| Package Name | Cost | Extra Fees |
|---|---|---|
| Home Security | Starting at $39.99/month | Activation fee starting at $49 |
Savings Opportunities
Alder offers a 30-day money-back guarantee, so you can get a refund if you’re not satisfied within 30 days of receiving your home security system. The company also offers free quotes before you commit to home security package, and some promotions and incentives may be applied to encourage 60-month contracts. Another great perk is that if you move, if equipment needs replacing, or you need technical help, it is totally free.
Pros
- 30-day money-back guarantee
Cons
- No upfront pricing
Customer Support and Reviews
3.5/5
Customers of Alder agree that the home security systems are practical and easy to use. The simplicity of the touch panel and connectivity to other devices makes the system easy to install and operate, and customers felt that technicians offer professional and knowledgeable assistance. Some reviews expressed that while the Alder sales team provides a quick sign up and consultation process, they can have aggressive sales tactics. Customers exposed to door-to-door sales teams felt manipulated and exposed a lack of transparency by the company. Some customers also felt stuck in their contracts and were turned off by high costs. However, Alder’s customer service team has rave reviews on Trustpilot, and most customers shared that company representatives helped resolve their issues.
Brittney and Justin were phenomenal! From the moment I ordered my home security system, they were texting me to make sure everything was perfect. My order did not arrive as scheduled, so all it took was a quick text and it was delivered that same evening. After initial setup, the team continued to assist me in making adjustments in the phone app to control my system remotely. To say the customer service team is excellent would be an understatement. I will trust Alder with all my future security needs and highly recommend to anyone who is looking for a security system!
I highly recommend Alder for your security needs. They have remained professional throughout communication and responsive whenever I have a question. I love that you can operate the security system through an app. It enables me to have full control, even when I’m not inside my house.
I would receive an alert instantly if an intruder broke into my house. This makes Alders security system 10x more effective than the average security system, that doesn’t have an app or remote functionality. I’m very satisfied with the security’s capabilities and the customer service of the representatives when I have questions.
Pros
- 30-day money-back guarantee
Cons
- No upfront pricing
Company Background
Alder security was founded by Adam Schanz in Utah and has been a thriving home security company for over a decade. The company’s initial and consistent focus has been to provide customers with the services that they would want their own families to have. They offer services in all 50 states, with DIY installation or professional installation at no additional cost. Many locations are notable for have commission-based door-to-door sales teams, so many customers choose Alder through this sales strategy. The company advocates for physical and verbal communication rather than online sales. Alder prides itself on 24/7 monitoring with some of the fastest response times among home security companies. The company was also awarded twice with the 10th fastest growing company in Utah by Utah Business.
Pros
- Available in all 50 states
Cons
- No online sales
The Bottom Line
Alder is a great home security option for customers looking for a personal touch and customizable options. The company offers professional technicians, 24/7 monitoring, quick responses to emergencies, passionate sales teams, and valued customer service. You can feel assured that the company will take care of you and handle emergencies within seconds. An Alder home security system is also easy to install, and you can monitor it easily through your phone. If you’re a customer interested in an Alder home security system, make sure you understand your contract and know that you’ll receive real human interaction.
Disclaimer
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.